TITLE
Recommendation to authorize City Manager to execute contracts and any amendments thereto with: Oracle America, Inc., of Redwood Shores, CA (not an MBE, WBE, SBE or local), for the purchase and maintenance of a utility customer information system (CIS) and related systems to replace the current utility billing system in a total amount not to exceed $1,999,089 including tax; EP2M, LLC, of Flanders, New Jersey (not an MBE, WBE, SBE, or local), for the implementation and support of the utility CIS and related systems in a total amount not to exceed $10,916,231 including tax; and Tele-Works, Inc., of Blacksburg, VA (not an MBE, WBE, SBE, or local), for the purchase of an interactive voice response system in a total amount not to exceed $117,600 including tax; and
Authorize City Manager to execute a lease-purchase agreement and related financing documents under the Master Lease Agreement with Banc of America Public Capital Corporation in an amount not to exceed $3,030,000, payable over a seven-year period, for partial financing of the Gas Fund portion of the project expense. (Citywide)
DISCUSSION
City Council approval is being requested to authorize the City Manager to execute contracts for the purchase, implementation, and ongoing support of a utility customer information system (CIS). As requested by the City Council at its meeting on July 10, 2007, City staff has completed a comprehensive Request for Proposal (RFP) solicitation and evaluation process for a new utility CIS to replace the City’s existing 32-year-old utility billing system. The current system was developed internally, uses antiquated technology that lacks the capability of being upgraded, and does not offer the customer service functions that are standard in today’s utility systems. Due to the existing system’s limited capabilities and age, it is imperative that the City transition to a modern, technologically-advanced utility CIS system. The proposed new system will ensure uninterrupted b...
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