TITLE
Recommendation to authorize City Manager, or designee, to execute all documents necessary to amend Contract No. 35451 with Deloitte Consulting, LLP, of San Diego, CA, for stabilization and enhancements of the Customer Relationship Management (CRM) software system, to increase the annual contract amount by $24,000 for a revised annual contract amount of $264,000, with a 25 percent contingency in an annual amount of $66,000 for a revised total annual contract amount not to exceed $330,000, and to extend the term of the contract for an additional one-year period to December 31, 2023, at the discretion of the City Manager. (Citywide)
DISCUSSION
City Council approval is requested to amend Contract No. 35451 with Deloitte Consulting, LLP (Deloitte), to increase the annual contract amount by $24,000 for a revised annual contract amount of $264,000, with a 25 percent contingency in an annual amount of $66,000 for a revised total annual contract amount not to exceed $330,000. This extension is required since the City of Long Beach (City) has had difficulty in recruiting for a Salesforce Administrator position and continues to require the services of Deloitte to provide ongoing support and enhancements to the CRM system as it fills this position.
On October 1, 2019, the City Council adopted Specification No. RFP TI18-063 and awarded a contract to Deloitte in the amount of $1,650,000, with a 10 percent contingency in the amount of $165,000, for a total amount not to exceed $1,815,000, for a period of one year, with the option to renew for an additional one-year period, for services to design, develop, and implement the CRM system.The new Go Long Beach application software system was built atop the Salesforce platform and replaces the outgoing applicatoin that was released in 2012. Deloitte and Salesforce, through its recommended reseller, Carahsoft Technology Corporation, were selected for implementation and software licensing, respectively at the conclusion of a...
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