TITLE
Recommendation to adopt resolution authorizing City Manager, or designee, to execute a contract, and any necessary documents including any necessary subsequent amendments, with Tevora Business Solutions of Irvine, CA, for the creation of the Resident ID Management pilot system for residents to access multiple City of Long Beach services, at no cost to the City, for a maximum six-month pilot period. (Citywide)
DISCUSSION
City Council approval is requested to enter into a contract with Tevora Business Solutions for the delivery of a pilot single sign-on platform for residents.
In the aftermath of the COVID-19 pandemic, providing simple and accessible digital services is critical for all Long Beach stakeholders. Implementation of this program will integrate several online City of Long Beach (City) services within one online portal. This will create a community-friendly, web-based portal for accessing resident facing applications and provide the Long Beach community with the ability to sign into multiple City applications and eliminate the need for separate login information for different City services. This contract provides an opportunity to conduct a pilot that advances the City’s equity goals through the adoption of proactive accessibility and inclusivity practices that ensure civic technology benefits to the Long Beach community, specifically those who face barriers accessing in-person City services.
This project aligns with the Smart City Initiative by allowing the City and a technology company to collaborate to address a civic challenge through the use of emerging technology with a focus on improving resident access to multiple City services. The six-month pilot period will be at no cost to the City.
This pilot opportunity is part of the City’s 2021 Smart City Challenge, which follows the principles of a challenge-based procurement, where City staff articulate their challenge without prescribing how they want it solved and interested submitters ha...
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