Long Beach, CA
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File #: 20-1176    Version: 1 Name: TI - Amend contract w/Deloitte Consulting for implementation of a Customer Relationship Management system
Type: Contract Status: CCIS
File created: 10/28/2020 In control: City Council
On agenda: 12/8/2020 Final action: 12/8/2020
Title: Recommendation to authorize City Manager, or designee, to execute all documents necessary to amend Contract No. 35451 with Deloitte Consulting LLP, of San Diego, CA, for stabilization and enhancements post go-live of the Customer Relationship Management (CRM) software system, to increase the annual contract amount by $240,000, with a 25 percent contingency in the amount of $60,000, for a revised annual contract amount not to exceed $300,000, with the option to renew for an additional one-year period to December 31, 2022, at the discretion of the City Manager. (Citywide)
Sponsors: Technology and Innovation
Attachments: 1. 120820-C-27sr.pdf
Related files: 35451_005, 35451_004
TITLE
Recommendation to authorize City Manager, or designee, to execute all documents necessary to amend Contract No. 35451 with Deloitte Consulting LLP, of San Diego, CA, for stabilization and enhancements post go-live of the Customer Relationship Management (CRM) software system, to increase the annual contract amount by $240,000, with a 25 percent contingency in the amount of $60,000, for a revised annual contract amount not to exceed $300,000, with the option to renew for an additional one-year period to December 31, 2022, at the discretion of the City Manager. (Citywide)

DISCUSSION
City Council approval is requested to amend Contract No. 35451 with Deloitte Consulting, LLP (Deloitte), to increase the annual contract amount by $240,000, with a 25 percent contingency of $60,000, for a revised annual contract amount not to exceed $300,000, for an emerging need for CRM system stabilization and enhancements post go-live.

On October 1, 2019, the City Council adopted Specification No. RFP TI18-063 and awarded a contract to Deloitte in the amount of $1,650,000, with a 10 percent contingency in the amount of $165,000, for a total amount not to exceed $1,815,000, for a period of one year, with the option to renew for an additional one-year period, for services to design, develop, and implement the CRM system. The new Go Long Beach application software system, built atop the Salesforce platform, replaces the outgoing app, which was released in 2012. Deloitte and Salesforce, through its recommended reseller, Carahsoft Technology Corporation, were selected for implementation and software licensing, respectively. The proposed contract increase with Deloitte will support CRM system stabilization and enhancements post go-live.

Staff from the City Manager’s Office and the Parks, Recreation and Marine, Public Works, and Technology and Innovation Departments kicked off the new Go Long Beach project with Deloitte in late 2019. Deloitte’s work culminated in the September...

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