TITLE
Recommendation to authorize City Manager to execute an agreement with EMA, Inc. to develop an implementation plan for a 3-1-1 program, for an amount not to exceed $442,750. (Citywide)
DISCUSSION
A 3-1-1 program will provide a single point of contact for all non-emergency City service requests and is expected to provide substantial Citywide benefits. This will include easier access to City services through both telephone and the internet, better alignment of resources with the community's priorities, increased accountability and efficiency gains, and enhanced ability for the public, the Mayor, City Council and City management to monitor service delivery performance. In general, a 3-1-1 program will be an important component of our City's overall performance management system, providing City management with critical data that will increase efficiencies citywide and assist in operational decision-making.
In April 2006, City staff provided City Council a report on a 3-1-1 Feasibility Study (Attachment 1). It identified various 3-1-1 alternatives with general cost estimates and benefits of each alternative. The report also recommended the selection of an experienced firm to develop a comprehensive 3-1-1 program implementation strategy.
The selected firm would assist the City in evaluating and recommending the information and communications systems needed to support 3-1-1, outline the recommended design, equipment, facilities and operational structure, and develop detailed cost estimates and potential funding strategies.
As part of the Fiscal Year 2007 (FY07) Adopted Budget, the City Council appropriated $1,000,000 in one-time funding for the development of a 3-1-1 implementation strategy, with the actual implementation to be completed in FY08.
A Request for Proposals for professional consulting services to develop a comprehensive 3-1-1 program implementation strategy was advertised in October 2006 and five (5) firms submitted proposals in response to the ...
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