TITLE
Recommendation to authorize City Manager, or designee, to execute all documents necessary to amend Contract No. 35862 with Carahsoft Technology Corporation, of Reston, VA, for annual licensing and maintenance of the City of Long Beach service management application, ServiceNow, to increase the contract amount by $150,000 for a revised contract amount of $260,565, with a 20 percent contingency in the amount of $52,113, for a revised contract amount not to exceed $312,678, for one year with the option to renew for two additional one-year periods, at the discretion of the City Manager. (Citywide)
DISCUSSION
City Council approval is requested to amend Contract No. 35862 with Carahsoft Technology Corporation, for annual licensing and maintenance of the City of Long Beach (City) technology management platform, ServiceNow.
The City has been working with Carahsoft and using the service management application ServiceNow since 2017. On January 10, 2017, the City Council adopted the specifications of RFP TI16-112 and awarded an agreement to Carahsoft Technology Corporation for one-time implementation and ongoing annual licensing and maintenance of ServiceNow for a first year contract amount not to exceed $303,515 and thereafter, in an annual amount not to exceed $68,040, for ongoing licensing and maintenance fees, for year two, with the option to renew for two additional one-year periods. On June 11, 2019, City Council authorized to amend the Carahsoft agreement and increase the annual amount from $68,040 to $110,565, with a 20 percent contingency in the amount of $22,113, for a total annual contract amount not to exceed $132,678. This increase allowed for the purchase of additional ServiceNow licenses to accommodate growth in system usage following go-live of the Tyler Munis Enterprise Resource Planning System (LB COAST) and the corresponding increase in technical and application support requests in the ServiceNow workflow.
On February 9, 2021, the City Counci...
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