TITLE
Recommendation to authorize City Manager to execute the Twenty-Second Amendment to Agreement No. 23214 with Tiburon, Inc. to provide software maintenance services for computer-aided dispatch and record management systems for an additional 12-month period through February 2011 in an amount not to exceed $332,680. (Citywide)
DISCUSSION
On October 5, 1993, the City Council authorized Agreement No. 23214 for the purchase of Computer Aided Dispatch (CAD) and Records Management System (RMS) software and maintenance for the Police and Fire Departments. This critical system ensures timely public safety dispatch as it is used to process emergency and non-emergency calls for service from the public, and enables information to be transmitted from the Emergency Communications and Operations Center to field units. Also, service call and field activity data captured by CAD and RMS is used for planning activities relative to staffing, crime analysis and homeland security. In addition to our Police and Fire departments, the Long Beach Airport uses CAD to support its security operations.
Furthermore, the Signal Hill Police Department uses CAD and RMS to support its public safety operations, by means of a contract with the Long Beach Police Department.
As a result of a request for proposal process performed in 1993 by the Department of General Services (now Technology Services), Tiburon, Inc. was deemed the most responsible bidder and was awarded a contract to furnish and implement the CAD/RMS system. A provision of the contract requires the City, via the Department of Technology Services, to renew all relative software support and maintenance agreements annually.
As the sole provider of this CAD/RMS system, software maintenance is provided exclusively by Tiburon, Inc., and precludes the City from soliciting proposals from other vendors. Software maintenance services provided under this agreement include technical support, operational reviews, and software upgrades and e...
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