TITLE
Recommendation to authorize City Manager to execute an amendment to Agreement No. 23214 with Tiburon, Inc., to provide software support services for Computer-Aided Dispatch and Record Management Systems for an additional 12-month period through February 2012 in an amount not to exceed $349,312. (Citywide)
DISCUSSION
In 1993, the City Council authorized Agreement No. 23214 for the purchase of Computer Aided Dispatch (CAD) and Records Management System (RMS) software and maintenance for the Police and Fire Departments. This critical system ensures timely public safety dispatch as it is used to process emergency and non-emergency calls for service from the public, and enables information to be transmitted from the Emergency Communications and Operations Center (ECOC) to Police and Fire field units. The Tiburon RMS systems provide the ability to capture and store all Police and Fire operational records data for immediate access, reporting, and sharing with other jurisdictions. Also, service call and field activity data captured by CAD and RMS are used for planning activities relative to staffing, crime analysis and homeland security. In addition to the Long Beach Police and Fire Departments, the Signal Hill Police Department uses our CAD/RMS system to support public safety operations through an agreement with our Police Department.
As the sole provider of this CAD/RMS system, software maintenance is provided exclusively by Tiburon, Inc., which precludes the City from soliciting proposals from other vendors for software support services. These services include technical support, operational reviews, and software upgrades and enhancements. Since the system was implemented, staff has worked with the vendor to implement these upgrades to ensure the City has the most up-to-date system the vendor offers.
Of the renewal amount, 74 percent, or $257,542, represents the Police Department share of the software maintenance and support costs; and 26 percent, or ...
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