TITLE
Recommendation to request City Manager to report to City Council within three weeks regarding 9-1-1 Center staffing and service levels; and request Public Safety Committee to discuss "9-1-1 Center staffing and service levels" at its upcoming Thursday, November 19, 2009 meeting.
DISCUSSION
On September 1 st the Long Beach Police City Council and City Management received notice that Long Beach may not be responding to 9-1-1 calls in a timely manner. This decline in service is attributed to reductions in 9-1-1 personnel, and an increase in call volume. On October 29th a subsequent memo was received indicating that the City may not be responding to 9-1-1 service deficiencies in a timely manner.
Accordingly, it would appear to be appropriate for the City Council to be provided with the following information:
1. How have 9-1-1 Answer Times changed over the last 5 years?
2. How has staffing in the 9-1-1 Center changed over the last 5 years?
3. How do Long Beach 9-1-1 Answer Times compare to State 9-1-1 standards?
4. Identify how many positions are currently vacant in the 9-1-1 Center?
5. What steps are being taken to fill any vacant positions that are negatively
impacting response to 9-1-1 callers?
6. What steps can be taken to expedite the hiring and training process?
SUGGESTED ACTION
Approve recommendation.
Respectfully Submitted,
GARY DELONG
COUNCILMEMBER, THIRD DISTRICT
SUJA LOWENTHAL
COUNCILMEMBER, SECOND DISTRICT
VICE MAYOR VAL LERCH
COUNCILMEMBER, NINTH DISTRICT