TITLE
Recommendation to adopt Specifications No. RFP ER19-115 and award a contract to Utility Solutions Partners, LLC, of Rancho Cordova, CA, for Information Technology Project Management Services for three main mission-critical platforms, in the amount of $3,625,000, with a 30 percent contingency in the amount of $1,087,500, for a total contract amount not to exceed $4,712,500, for a period of three years, with the option to renew for two additional one-year periods, at the discretion of the City Manager; and, authorize City Manager, or designee, to execute all documents necessary to enter into the contract, including any subsequent amendments. (Citywide)
DISCUSSION
City Council approval is requested to enter into a contract with Utility Solutions Partners, LLC (USP), for providing technical consulting and specialized utility information system project management services to assist in the assessment and implementation strategies to improve or replace three mission-critical utility services software platforms. The platforms at issue are the Customer Self-Service Web Portal (CSWP), the Mobile Workforce Management system (MWM), and the Meter Data Management system (MDM). These systems are either imminently unsupported (CSWP/MWM) or underperforming (MDM) relative to comparable current technologies available and no longer meet operational and customer needs for efficient and effective service.
The City’s overall utility information systems provide unified customer, billing, and field service management platforms supporting metered gas, water, sewer services, and unmetered refuse services (collectively “Utility Services”), generating more than $190 million in revenue for the City annually. Since its deployment in 2013, the utility information system is comprised of several integrated component systems, of which it is essential to remain current, technologically supported, and functionally integrated into the overall information system framework.
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