TITLE
Recommendation to adopt resolution authorizing City Manager, or designee, to execute an agreement, and any necessary documents including necessary amendments, with Carahsoft Technology Corporation, of Reston, VA, for annual licensing and maintenance of the City’s service management application, ServiceNow, in an annual amount of $110,565, with a 20 percent contingency in the amount of $22,113, for a total annual contract amount not to exceed $132,678, for a period of three years, with the option to renew for two additional one-year periods, at the discretion of the City Manager. (Citywide)
DISCUSSION
City Council approval is requested to enter into a contract with Carahsoft Technology Corporation (Carahsoft), for annual licensing and maintenance of the City’s service management application, ServiceNow.
On January 10, 2017, the City Council adopted Specifications RFP TI16-112 and awarded a contract (Agreement No. 34520) to Carahsoft for one-time implementation and ongoing annual licensing and maintenance of ServiceNow, a technology service management application. The first year contract was in an amount not to exceed $303,515, and subsequent years in an annual amount not to exceed $68,040, with the option to renew for two additional one-year periods (Carahsoft agreement).
On June 11, 2019, the City Council authorized an amendment to the Carahsoft agreement to increase the annual amount from $68,040 to $110,565, with a 20 percent contingency in the amount of $22,113, for a total annual contract amount not to exceed $132,678. This increase allowed for the purchase of additional ServiceNow licenses to accommodate growth in system usage following go-live of the Tyler Munis Enterprise Resource Planning System (LB COAST) and the corresponding increase in technical and application support requests in ServiceNow workflow. All extensions to the Carahsoft agreement have been exhausted and the contract will terminate on February 28, 2021.
As the City’s current ...
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