TITLE
Recommendation to adopt resolution authorizing City Manager, or designee, to execute a Master Services Agreement, including any necessary amendments, with Telesoft, LLC, dba MDSL, of Phoenix, AZ, to provide maintenance, upgrade and support of the City’s desk phone inventory, mobile device inventory, and billing management system, in an amount of $56,231, plus a contingency of $3,000 for additional services, for a total annual amount not to exceed $59,231, for a period of two years, with the option to renew for three additional one-year periods, with annual increases up to 5 percent, at the discretion of the City Manager; authorize a one-time upgrade to current software version hosted on Telesoft’s server, in an amount not to exceed $15,000, for the first year; and
Increase appropriations in the General Services Fund Group in the Technology and Innovation Department (TID) by $39,000, offset by funds available. (Citywide)
DISCUSSION
City Council approval is requested to enter into a contract with Telesoft, LLC, dba MDSL (Telesoft), for the subscription, maintenance and support, as well as a one-time upgrade, of the City’s desk phone and mobile device inventory and billing management system.
Telesoft is the City of Long Beach’s (City) provider of the desk phone and mobile device inventory system, and Telesoft is the Technology and Innovation Department’s (TID) system of record for desk and mobile phone calls, and the mobile device billing management system (System). TID utilizes Telesoft records in the preparation of its annual Memorandum of Understanding (MOU). In previous years, TID had issued an annual Purchase Order with Telesoft for continued maintenance, upgrade, and technical support of the System, pursuant to the City’s purchasing policy.
Telesoft informed the City that the System version currently in use will no longer be supported and an upgrade is necessary. TID conducted a hardware review and determined that the cost of upgrading the C...
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