City of Long Beach - File #: 19-0974

• File #: 19-0974
• Version: 1
• Name: TI - Deloitte Consulting to provide implementation svcs for Customer Relationship Management
• Type: Contract
• Status: CCIS
• File created: 9/13/2019
• In control: City Council
• On agenda: 10/1/2019
• Final action: 10/1/2019
• Title: Recommendation to adopt Specification No. RFP TI18-063 and award contracts to Deloitte Consulting, LLP, of San Diego, CA, to provide implementation services for a Customer Relationship Management (CRM) system in the amount of $1,650,000, with a 10 percent contingency in the amount of $165,000, for a total amount not to exceed $1,815,000, for a period of one year, with the option to renew for one additional one-year period, and to Salesforce, of San Francisco, CA, through its recommended reseller, Carahsoft Technology Corporation, of Reston, VA, for the software licenses, in the amount of $294,807, with a 20 percent contingency in the amount of $58,961 for a period of one year, for a total amount not exceed $353,768, with the option to renew for four additional one-year periods, with annual increases ranging from 2.5 to 7 percent; authorize City Manager, or designee, to execute all documents necessary to enter into the contracts, including any necessary amendments; and Increase appropr...
• Sponsors: Technology and Innovation
• Related files: 35380_000, 35380_002, 35380_001, 35380_003, 35451_003, 35451_000, 35451_001, 35451_002

Date	Ver.	Action By	Action	Result
10/1/2019	1	City Council	approve recommendation	Pass

TITLE
Recommendation to adopt Specification No. RFP TI18-063 and award contracts to Deloitte Consulting, LLP, of San Diego, CA, to provide implementation services for a Customer Relationship Management (CRM) system in the amount of $1,650,000, with a 10 percent contingency in the amount of $165,000, for a total amount not to exceed $1,815,000, for a period of one year, with the option to renew for one additional one-year period, and to Salesforce, of San Francisco, CA, through its recommended reseller, Carahsoft Technology Corporation, of Reston, VA, for the software licenses, in the amount of $294,807, with a 20 percent contingency in the amount of $58,961 for a period of one year, for a total amount not exceed $353,768, with the option to renew for four additional one-year periods, with annual increases ranging from 2.5 to 7 percent; authorize City Manager, or designee, to execute all documents necessary to enter into the contracts, including any necessary amendments; and

Increase appropriations in the General Services Fund Group in the Technology and Innovation Department (TI) by $1,815,000, offset by funds available and one-time charges to departments and funds made in FY 19 for critical technology infrastructure needs. (Citywide)

DISCUSSION
City Council approval is requested to enter into contracts with Deloitte Consulting, LLP (Deloitte), for implementation services, and Salesforce, through its recommended reseller, Carahsoft Technology Corporation, for software to provide a Customer Relationship Management (CRM) system. The CRM project was included in the technology systems category of the critical technology infrastructure needs presentation to the City Council on December 5, 2017.

The CRM system will replace the Go Long Beach application with current technology that will allow constituents to easily enter service requests into their smart phones, tablets, and/or personal computers. The CRM system will provide a solution for City staff to manage i...