TITLE
Recommendation to authorize City Manager, or designee, to execute an amendment to Contract No. 33344 and increase Blanket Purchase Order No. BPPW14000009 with Arup North America Limited, for Consulting Services connected to the Civic Center Project, by $375,108, for a revised total amount not to exceed $10,576,841. (District 2)
DISCUSSION
Under Contract No. 33344, Arup North America Limited (Arup), has provided consulting services related to the implementation of the Civic Center Project (Project), including City Hall, Port Administration, Main Library, Lincoln Park, and Public Safety Building Garage. As the Project moves into the final stages of construction, additional services are needed. Staff anticipates moving into the new building this summer and is requesting City Council approval to amend the contract for services supporting the following:
1. City Hall Business Continuity Development and Training
The City Hall Business Continuity Development and Training (Development and Training) will consist of complete operational readiness assessment and gap analysis. Working with the departments who provide public facing services, Arup will produce strategic recommendations for operational readiness and a plan to best enable those operational procedures to be executed. The focus of this initiative aims to reduce the number of locations a member of the public will visit to fulfill their requests, resulting in a positive impact on customer experience and traffic within the first and second floors. Training will be provided to all staff supporting public-facing counters, which will include live trials, mimicking real-life public needs in a new City Hall environment. These trials ensure management and operational staff are familiar with their surroundings and are equipped to provide a high-level service.
2. City Hall User Guide Development
The City Hall User Guide (Guide) will provide City staff with all of the references and resources of the new facilit...
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