TITLE
Recommendation to receive and file the Fiscal Year 2009 Second Quarter Operational Performance Report. (Citywide)
DISCUSSION
This report provides an update on the City's Fiscal Year 2009 (FY 09) operational performance through March 31, 2009. The report covers a focused sample of key activities and services for City Manager-led departments that relate to City Council priorities and, per the City Council's request, each department's high priority (Core) services. The purpose of the report is to highlight current results, identify performance trends and provide a discussion about operational strategy.
Summary
The City of Long Beach is committed to efficiently implementing the community's priorities while maintaining clear accountability to all areas of service delivery. There is no more important tool to achieving this commitment than performance-based management. This report includes the highlights of operational performance through March 31, 2009, which can be found as Attachment A.
The following measures and related programs are highlighted in this report:
Analyzing Results
The Quarterly Operational Performance Report grounds the discussion of priorities, strategies and results in measurable data. Because tables and graphs need an explanation and context, the report's format emphasizes multiple perspectives for each key service including:
· Results Narrative: discussion of actual results compared to expected performance;
· Benchmark Information: comparison of services in Long Beach to other jurisdictions; and
· Did You Know?: additional facts and points of interest relating to the service or activity.
The information in this report, along with performance data for dozens of additional services can also be found in the City's online business information management system, Performancesoft Views (Views), which is used by all City Manager-led departments to track, report and analyze performance information.
Should the City Council desire informat...
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