TITLE
Recommendation to adopt resolution authorizing City Manager, or designee, to execute a contract with TMG Utility Advisory Services, Inc., dba TMG Consulting, Inc., of Austin TX, including any amendments thereto, to assist with the Request for Proposals development, vendor evaluation, and contract negotiation for managed and professional services support for the City’s utility software systems, in a total contract amount not to exceed $144,760; and
Increase appropriations in the General Services Fund (IS 385) in the Technology and Innovation Department (TI) by $144,760, offset by charges to departments utilizing the utility billing system. (Citywide)
DISCUSSION
In 2011, the City Council awarded a contract to Ernst & Young, LLP (EY), for Managed Services to provide maintenance and integration support related to the City’s key utility software systems (Utility Systems), including the Customer Care and Billing System (CC&B), Mobile Workforce Management (MWM), and Advanced Metering Infrastructure (AMI). This agreement is due to expire on February 28, 2017.
The City is preparing to conduct a RFP for Managed Services for its Utility Systems, a system that helps manage the utility billing process for the City and bill an estimated $200 million in revenue annually. To ensure continuity of service, concurrently, under a separate agenda item, City Council authorization is requested to extend the contract with EY for Managed Services for nine months while the new RFP is being prepared.
An essential part of the RFP development is an understanding of resources currently being used, where those resources can be better used, and the balance between City resources and contractual resources. Because TMG has already performed an excellent study for the City on resource utilization and staffing assessment for the Utility Systems technical support, TMG is in a unique position to assist with preparing the RFP for technical support and can do so more quickly, economical...
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