TITLE
Recommendation to adopt resolution authorizing City Manager to execute a contract, and any amendments thereto, with Ernst and Young LLP, of Secaucus, NJ, for as-needed technical support and integration services related to the City’s Customer Care and Billing, Mobile Workforce Management, and Advanced Metering Infrastructure systems in an amount not to exceed $585,000 for a period of two years, with the option to renew for two additional one-year periods, at the discretion of the City Manager; and
Increase appropriations in the General Services Fund (IS 385) in the Department of Technology and Innovation (TI) by $585,000. (Citywide)
DISCUSSION
City Council approval is requested to enter into an agreement with Ernst & Young, LLP (EY), to provide technical support and integration services related to the City’s key utility software systems, including Oracle Customer Care & Billing (CC&B), Oracle Mobile Workforce Management (MWM), Oracle User Productivity Kit (UPK), and the City’s Advanced Metering Infrastructure System (AMI).
EY worked with the City to implement the new Customer Information System (CIS) that replaced the legacy Utility Billing software. The firm currently provides managed services to support the CC&B, MWM, and AMI systems for the City under fixed scope and fixed cost contracts. Since the systems were implemented, staff has identified the need to make certain enhancements to these systems to provide better integration. These necessary changes will help provide a more efficient business process flow and streamline data exchange. The agreement will also support additional technical training and support.
The as-needed services under this proposed agreement will focus on the following:
AMI Configuration, Testing, and Development Support Development of the AMI system is well underway. The project is entering the “Beta” testing phase and staff anticipates beginning full deployment in November of this year. As the implementation team works ...
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