TITLE
Recommendation to adopt resolution authorizing City Manager to execute a contract and any amendments thereto with Oracle America, Inc., of Redwood Shores, CA, for the purchase, maintenance, and licensing for the User Productivity Kit software in an amount not to exceed $106,140; and
Authorize City Manager to execute all documents necessary to amend Contract No. 32941 with Ernst & Young, LLP, of Secaucus, NJ, for technical support and integration of the Online Performance Support System as part of the City's Utility Customer Information System in an amount not to exceed $105,120. (Citywide)
DISCUSSION
City Council approval is requested to enter into a contract with Oracle America, Inc., for software acquisition and maintenance, and to amend the managed services contract with Ernst & Young, LLP (EY). On July 5,2011, following a request for proposals process, the City Council approved implementation of a new Customer Information System (CIS) to replace the 32 year-old utility billing system. Oracle America, Inc. (Oracle), was selected as the preferred software vendor and the City purchased its Customer Care and Billing (CC&B) and Mobile Workforce Management (MWM) programs. These programs were selected because of their ability to integrate customer accounts, billing, and service field activities into one system. The City went live with CIS in November 2013.
Since going live with CIS, staff has worked to refine the system's multiple features. It is typical that large software programs such as these are very flexible and allow customization to meet different operational needs. For Long Beach, significant modifications were necessary to accommodate the functional requirements of Gas, Refuse, and Water. While the CIS configuration is supporting the utilities' business requirements, it has created the need for specialized training to take full advantage of new system functionality.
Oracle provides a companion software program to the City's CIS called the U...
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