TITLE
Recommendation to authorize City Manager to execute an agreement with Unique Management Services, Inc. for collection services for one three-year term, with two one-year options to extend, in an annual amount not to exceed $35,000.
DISCUSSION
The Department of Library Services requires a distinct approach to the recovery of library materials and fines. Unique Management Services, Inc. (UMS) is a nationwide collection agency that works exclusively with libraries. UMS services more than 1,400 libraries, including Los Angeles County, San Diego County and the City of Anaheim. Their approach to recover overdue materials, fines and fees without alienating patrons involves sending letters and making telephone calls to patrons, including patrons who have moved out of state. The Department of Library Services is able to send real time debt information to UMS through an electronic interface with an Integrated Library System. This partnership with UMS improves efficiency for staff to focus on providing exceptional public service.
The Department of Library Services has been utilizing UMS since 2001. Since then, the Library has seen a return of more than $958,750 in materials and $729,767 in cash has been received. Approximately 70% of the cases processed have responded to UMS collection efforts by returning materials or paying their fines and fees, resulting in a 4:1 return on investment for the Library. UMS service includes 120-day Gentle Nudge® process consisting of three (3) letters and two (2) calls to the patron, or parent/guardian. At the end of the collection process, adult accounts owing a balance of $25 or more may be reported to credit bureaus.
Section 1807 of the City Charter related to data processing systems and subsystems permits procurement of negotiated contracts based on competitive proposals. The services provided by UMS utilize an electronic interface with the Integrated Library System
This matter was reviewed by Deputy City Attorney ...
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