TITLE
Recommendation to authorize City Manager to execute agreements and all related documents with recommended firms, including three Long Beach businesses, to provide as-needed professional and technical services related to system analysis, system development, system implementation, project management, and technical support for information technology projects and systems in an aggregate amount not to exceed $2,840,000 in total expenditures over a two-year period. (Citywide)
DISCUSSION
The City of Long Beach leverages new technology to reduce costs, increase efficiency, and improve service delivery. To facilitate the adoption of new technology, the Department of Technology Services uses professional and technical services from private sector firms on a project basis to assist in upgrading, replacing, and implementing information and communications systems.
This sourcing strategy is cost-effective and responsive to our customer departments’ needs. It allows Technology Services to quickly acquire the specific technical expertise required for a project, while not incurring ongoing fixed costs once it is complete and the specific skills are no longer needed. Additionally, it provides a mechanism to rapidly address temporary support responsibilities for critical production systems.
Over the next two years, professional and technical services will be necessary to support several planned technology projects. This includes the current implementation of a new utility customer information system (CIS) approved by the City Council in July 2011, in which temporary project staffing is required to carry out the technical tasks to transition to the new system. Examples of other scheduled projects requiring temporary resources include upgrades to the land management and revenue system and various other critical business information systems, and enhancements to the City’s geographic information system (GIS) and work order system.
A request for proposals (RFP) for In...
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