TITLE
Recommendation to adopt resolution authorizing City Manager, or designee, to execute an agreement, and any necessary documents including subsequent amendments, with Sivil Technologies, Inc., of Los Angeles, CA, for a case management platform to be utilized by Citizen Police Complaint Commission (CPCC) staff, at no cost to the City of Long Beach, for a period of two years, with the option to extend for three additional one year periods, at the discretion of the City Manager. (Citywide)
DISCUSSION
City Council approval is requested to enter into an agreement with Sivil Technologies, Inc. (Sivil), for pro bono services to allow the City of Long Beach (City) to utilize their cloud-based case management platform to manage CPCC complaint investigations. Between 2020 and 2022 CPCC staff in the City Manager’s Office have worked with Technology and Innovation Department (TID) staff to test a demo of the Sivil case management platform, and to customize the software to better meet the City’s CPCC case management needs. Based on CPCC and TID staff’s assessment over the two years of beta testing this software, Sivil has significant advantages. The Sivil platform provides user-friendly and secure case management, provides the public with online access to file police complaints or compliments to staff, and includes an online dashboard that allows the public to track CPCC case statistics in real time. More importantly, the system allows complainants to track the investigation progress of their individual case online.
Sivil is offering their platform to the City at no cost, due to City staff testing their demo from the ground up and providing monthly feedback since December 2020. City staff will also provide monthly feedback to Sivil throughout the use of their platform and will participate in providing necessary information for a case study Sivil may disseminate to third parties and the public. Sivil will be allowed to use the City’s name, only, in connection with marke...
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