TITLE
Recommendation to authorize City Manager to execute contracts and any amendments thereto with Langham Consulting Services, Inc., in the amount of $885,000 for project management services, and Black & Veatch, in the amount of $198,000 for quality assurance services in support of the implementation of a new utility customer information system. (Citywide)
DISCUSSION
On July 5, 2011, the City Council authorized the City Manager to enter into agreements with Oracle and EP2M for the purchase, implementation, and ongoing support of a new utility customer information system (CIS). Attached is the City Council letter for reference. At that time, staff communicated that upon receiving City Council approval to purchase and implement the new system, the next step would be to retain professional services resources to manage project implementation and to perform quality assurance services, as well as to acquire temporary specialized staffing to carry out the technical tasks necessary to transition to the new system. Therefore, City Council approval is being requested with this action to authorize the City Manager to execute agreements for project management and quality assurance services to implement a new utility CIS. Currently, staff is in the competitive bidding process for the dedicated temporary project resources referred to in the July 5th communication with Council and it is anticipated that Council approval will be sought in that regard within the next two months.
Implementation of the new CIS involves a complex transition from existing systems to new ones with compatible technology. It requires a skilled project manager with extensive experience in implementing Oracle’s utility CIS to ensure the project is completed on time, within budget, and fully meets the needs of the City. To mitigate unforeseen risks, a quality assurance firm is needed to provide independent review of the progress of the project, to determine the condition of the implementation ...
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