TITLE
Recommendation to authorize City Manager to execute an agreement and all related documents to purchase performance management software and implementation services from Performancesoft, Inc., in the amount of $499,916. (Citywide)
DISCUSSION
The City has made great progress in implementation of Focus on Results (FOR) Long Beach, the City's comprehensive performance management program. FOR Long Beach provides a framework to plan and budget based on City Council and community priorities, produce better results for the community, and manage resources more efficiently and in a more transparent manner. A key component of FOR Long Beach is the tracking and reporting of performance data, which provides decision-makers and staff valuable information to improve operational management and better communicate the value of services provided to the community.
During Fiscal Year 2006, City staff initiated the implementation of FOR performance data tracking and reporting. To facilitate the initiative, the Technology Services Department (TSD) developed "BeachView", an interim automated system to enable the collection and reporting of performance data by department staff. BeachView provided City staff a tool to establish and define performance measures and to input and report performance data. However, the system was not intended to be a long-term solution. It was not designed with robust reporting capability or to integrate with existing financial and operational systems. To most effectively implement performance management in Long Beach, it was envisioned that a comprehensive, commercially developed system would be acquired to support and fully integrate FOR into our organization. This system will simplify and decentralize data collection, improve reporting of data to staff, council members and the public, integrate performance data with budget information, and eventually integrate with a 3-1-1 customer request system to report performance information.
The procurement o...
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