TITLE
Recommendation to adopt Specifications No. RFP TI17-095 and award a contract to Utility Solutions Partners, LLC, of Rancho Cordova, CA, for the purchase of managed services to provide maintenance and integration support related to the City’s Utility Systems, in a total amount not to exceed $4,044,595 for the first year, and thereafter, in an amount not to exceed $2,286,100 annually, for a period of two years, with the option to renew for two additional one-year periods for ongoing maintenance, at the discretion of the City Manager; and, authorize City Manager, or designee, to execute all documents necessary to enter into the contract, including any necessary amendments. (Citywide)
DISCUSSION
City Council approval is requested to enter into a contract with Utility Solutions Partners, LLC (USP), of Rancho Cordova, CA, for the purchase of managed services to provide ongoing maintenance and integration support services related to the City's key utility software systems (Utility Systems), including the Customer Care and Billing System (CC&B) and Mobile Workforce Management (MWM). These systems support the utility billing processes for the City, and bill an estimated $200 million in revenue annually. This new contract will replace the existing agreement with Ernst & Young, LLP (EY), which is set to expire on November 30, 2017.
The total contract cost for USP starting in Fiscal Year 2018 (FY 18) is $4,044,595, and the total annual cost for the subsequent years is fixed at $2,286,100. Currently, the Technology and Innovation Department (TI) has $1,175,000 in existing appropriation for the current system. That money will instead be utilized towards this contract. The significant increase in cost is related to new specifications in the USP contract, which are intended to improve the functionality of the Utility Systems as well as to provide proper contract oversight. The first year of the USP contract also includes a one-time stabilization task force that will r...
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