TITLE
Recommendation to adopt Specifications No. RFP TI 15-023 and award a contract to SIGMAnet, Inc., of Ontario, CA, to provide personal computer (PC) replacement and installation services in an annual amount not to exceed $125,000, and authorize a 20 percent contingency in the amount of $25,000, for a total amount not to exceed $150,000, for a period of two years, with the option to renew for two additional one-year periods, at the discretion of the City Manager. (Citywide)
DISCUSSION
City Council approval is requested to enter into a contract with SIGMAnet, Inc. (SIGMAnet), to provide personal computer (PC) replacement and installation services.
The Customer Services Bureau of the Technology & Innovation Department (TI) is responsible for maintaining over 4,000 PCs. For the last ten years, the City has maintained a four-year replacement cycle for its personal computer (both desktop and laptop) assets. In an effort to reduce PC-related expenditures, the City implemented a four-year cycle as part of the City’s Financial Strategic Plan.
Leading information technology industry experts, such as Gartner, Inc., have found that the average lifespan of a personal computer is 43 months and, therefore, recommend a four-year replacement cycle to achieve the lowest total cost of ownership. By refreshing personal computers every four years, the City workforce benefits from reduced PC downtime resulting from hardware failures and from faster, more robust machines.
In order to ensure that PCs are replaced on schedule, the City must replace between 600 and 1,000 computers per year, depending upon actual deployment dates. For the last ten years, TI has contracted with private sector firms to assist in the installation of these PCs to reduce costs, increase efficiency, and improve service delivery. This sourcing strategy is cost-effective and is responsive to TI’s customer departments’ needs. Using an outside firm that specializes in this area also addresses a recommend...
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