TITLE
Recommendation to authorize City Manager, or designee, to execute all documents necessary to amend Contract No. 23214 with CentralSquare Technologies, LLC, of Lake Mary, FL, to provide software support services for Computer-Aided Dispatch and Records Management Systems, for an annual amount not to exceed $404,734 with a maximum increase of seven percent annually, for one year, with the option to renew for two additional one-year periods, at the discretion of the City Manager. (Citywide)
DISCUSSION
City Council approval is requested to amend Contract No. 23214 with CentralSquare Technologies, LLC, (CentralSquare) to provide software support services for Computer Aided Dispatch (CAD) and the Fire Department Record Management Systems (RMS) systems.
In 1993, the City Council authorized Contract No. 23214 with Tiburon, Inc. (Tiburon), for the purchase of a CAD and RMS software and maintenance for the Long Beach Police (LBPD) and Fire (Fire) Departments. Software maintenance services provided under this contract include technical support, and software patches and upgrades.
On September 4, 2012, the City Council authorized Tiburon to assist the City of Long Beach (City) with the implementation of the latest version of its CAD/RMS system and the upgrade was completed in January 2014. The new version of the software enabled the use of a lower cost server and mobile computer technology and allowed for increased operational flexibility and efficiency. The software also facilitated the consolidation of Police and Fire call-taking and dispatch operations, and improved public safety interoperability.
In 2015, TriTech Software Systems LLC (Tritech), acquired Tiburon. In 2018, TriTech merged with several other public administration software entities to form CentralSquare.
The CAD and Fire RMS are critical systems supporting the City’s public safety operations. Such a system ensures a timely dispatch of public safety resources as it processes emergency and non...
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