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Recommendation to authorize City Manager to execute an amendment to Agreement No. 23214 with Tiburon, Inc., to upgrade the current Police and Fire Computer-Aided Dispatch and Record Management Systems (CAD/RMS) for an amount not to exceed $1,316,868. (Citywide)
DISCUSSION
In 1993, the City Council authorized Agreement No. 23214 with Tiburon, Inc., for the purchase of CAD/RMS software and maintenance for the Police and Fire Departments. Tiburon’s CAD/RMS is a critical City system supporting public safety operations. It ensures timely public safety dispatch as it processes emergency and non-emergency calls for service from the public, and enables information to be transmitted from the Emergency Communications and Operations Center (ECOC) to Police and Fire field units. Tiburon’s RMS systems provide the ability to capture and store all Police and Fire operational records data for immediate access, reporting, and sharing with other jurisdictions. Also, service call and field activity data captured by CAD and RMS are used for planning activities relative to staffing, crime analysis and homeland security. In addition to our Police and Fire Departments, the Signal Hill Police Department uses the City’s CAD/RMS system to support public safety operations through an agreement with our Police Department.
In January 2011, the Technology Services Department, in collaboration with the Police and Fire Departments, issued a Request for Qualifications (RFQ) for a new CAD/RMS system. The intent was to explore potential opportunities to reduce long-term costs and to gain added functionality. Analysis of the 11 responses received showed proposed vendor costs for software, hardware and implementation services ranged from $3.2 million to $7.2 million, with an average of $4.8 million. This did not include internal costs to implement a new system. Additionally, annual vendor software support costs ranged from $225,000 to $838,100, with an average of $500,000. Given the...
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