TITLE
Recommendation to receive and file the Fiscal Year 2009 Year-End Operational Performance Report. (Citywide)
DISCUSSION
This report provides an update on the City's Fiscal Year 2009 (FY 09) operational performance through September 30,2009. The year-end report covers a focused sample of key activities and services for City Manager-led departments that relate to City Council priorities and, per the City Council's request, each department's high priority (Core) services. The purpose of the report is to highlight current and annual results, identify performance trends for FY 09 and provide a discussion about operational strategy.
Summary
The City of Long Beach is committed to efficiently implementing the community's priorities while maintaining clear accountability for all areas of service delivery. An important tool to achieve this commitment is performance-based management. This report includes the highlights of operational performance through September 30, 2009, which can be found as Attachment A.
The following measures and related programs are highlighted in this report:
Department Program Performance Measure
City Manager Intergovernmental Number of legislative analyses and
Relations informational items provided to the City
Council
Community Development Neighborhood Proactive Area Code Enforcement
Improvement (PACE) voluntary compliance rate
Development Services Inspection Services Number of inspections completed
Financial Management Treasury City of Long Beach's Long-Term Bond
Rating
Fire Emergency Response Percentage of structure fires confined to
Operations room of origin
Health & Human Services Clinical Services Number of Immunizations administered
Human Resources Workers' Compensation Rate of lost work hours
Library Youth Literacy Number of homework assistance sessions
Development provided
Long Beach Airport Airport Administration Number of total enplanements
Long Beach Gas & Oil Natural Gas Purchases Average residential monthly gas bill
and Sales
Parks, Recreation & MarineMarinas Percentage of marina slips occupied
Police Patrol Rate of violent crime per 1,000 residents
Public Works Waste Diversion and Percent of waste diversion/recycling rate
Recycling
Technology Services Technology Equipment Number of PC and laptops installed,
replaced and upgraded
Analyzing Results
The year-end Operational Performance Report grounds the discussion of priorities, strategies and results in measurable data. This actual performance data should inform discussions about current (FY 10) performance as well as expectations for next fiscal year (FY 11). As tables and graphs need an explanation and context, the report's format emphasizes multiple perspectives for each key service including:
• Results Narrative: discussion of actual results compared to expected performance;
• Benchmark Information: comparison of services in Long Beach to other jurisdictions; and
• Did You Know?: additional facts and paints of interest relating to the service or activity.
The information in this report, along with performance data for dozens of additional services, can also be found in the City's online business information management system, Performancesoft Views (Views), which is used by all City Manager-led departments to track, report and analyze performance information. Should the City Council desire information about any of the services delivered by City Manager-led departments, the information can be provided off-agenda and/or in the next quarterly report.
TIMING CONSIDERATIONS
City Council action on this matter is not time critical.
FISCAL IMPACT
There is no fiscal impact associated with the recommended action.
SUGGESTED ACTION
Approve recommendation.
Respectfully Submitted,
LORI ANN FARRELL |
APPROVED: |
DIRECTOR OF FINANCIAL MANAGEMENT/CFO |
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PATRICK H. WEST |
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CITY MANAGER |